ŠĻą”±į>ž’ PRž’’’O’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’’ģ„Į7 ųæ|*bjbjUU .87|7||&’’’’’’lŚŚŚŚŚŚŚī®®®® ŗ$ī=.2ź Ū Ū Ū ¼-¾-¾-¾-¾-¾-¾-$o/ 1 ā-ŚŪ Ū Ū Ū Ū ā- ŚŚ Ū÷-   Ū Ś Ś ¼- Ū ¼- ‚ ” 6+ąŚŚ¼- Ž ŠP8uoƒÄīĄ®å |ų+¼- .0=.,Ø/2a ¾/2¼- īīŚŚŚŚŁQuality Framework Initiative – Pilot Phase Ends The Pilot Phase of the Quality Framework Initiative began in October ’03 and concluded in June ’04. During the earlier phases, stakeholders were given opportunities to recommend quality standards and quality assurance processes that would suit YOUTHREACH and Senior Traveller Training Centres. The recommendations made during the Consultation Phase shaped the development of Quality Standards and guidelines for Internal Centre Evaluation and Centre Development Planning. The Pilot Phase involved testing these guidelines across 46 centres. The key stakeholders involved in the Pilot Phase including centre staff, Co-Ordinators, Directors, learners, representatives of Boards of Management and representatives of VEC management have been invited to give feedback on the two processes that were tested. This information is currently being collated from questionnaires and interviews. The Pilot Phase concluded with two Feedback Sessions that were held in Portlaoise and Galway in June. This provided a further opportunity for representatives of all key stakeholder groups to listen to some of the feedback, make recommendations for improvement and to tease out some of the issues arising. The feedback and recommendations gathered through questionnaires, interviews and the feedback sessions will be documented in the Report on the Pilot Phase which will be completed in the coming months. While the collation of feedback is not yet complete it is possible to provide an overview of some of the key findings. General Feedback 46 centres were selected to participate in the Pilot Phase (17 STTCs and 29 YR) 2 centre dropped out and 1 centre has not yet completed its evaluation process 20 centres piloted Internal Centre Evaluation (6 STTCs and 14 YR) 24 centres piloted CDP ( 9 STTCs and 15YR) 14 Facilitators were recruited 20 VECs were involved Support Provided Documentation Quality Standards Guidelines for Internal Centre Evaluation Guidelines for Centre Development Planning Regional Information Sessions Trained facilitator allocated to each centre Funding provided to cover lunch, room and equipment hire Quality Framework Co-Ordinator Levels of Participation Generally there were high levels of staff and learner participation in both the Internal Centre Evaluation and Centre Development Planning processes. The level of participation by management in Internal Centre Evaluation was low but was higher in the Centre Development Planning process. Stakeholders’ Perceptions Generally the feedback on the Pilot phase was very positive. Most stakeholders recognised the need to focus on the “bigger picture” and appreciated the opportunity to do so in a structured and supported manner. Both ICE and CDP were seen as straightforward processes although considerable improvements have yet to be made to the guidelines for CDP. The importance of having access to a facilitator was highlighted and the standard of facilitation was generally high. ICE and CDP led to greater awareness of how the centre operated among those who engaged in the quality assurance processes. The Quality |Framework Initiative encourages a team approach to problem solving and decision making. This was a feature that many stakeholders enjoyed and many commented that it led to increased confidence among staff members and a greater understanding that everyone involved had something to contribute to the overall development of the centre. All of the Directors/ Co-Ordinators interviewed to date stated that they will continue to engage in quality assurance processes and predicted that they would implement the actions set out in centre plans and also the short term action plans that arose form the ICE process. VEC management strongly supported the involvement of centres in the Pilot Phase. Centres were allowed to take the required days to engage in evaluation and planning processes. The Quality Framework is a framework for interaction between centres and VEC management in that it introduces a clear system for reporting and consultation between centres and VEC management. While the level of participation by management generally was not as high as centre staff would have wished, where management was involved their contribution was significant. The participation by management made centre staff feel as if the work of the centre was important to the VEC. The Adult Education Organisers, Education Officers, Chief Executive Officers as well as the Regional Co-Ordinators who were involved had a clear contribution to make, particularly in terms of a co-ordinated approach to policy development and staff training. Involving Learners The guidelines and the tools recommended for engaging learners in evaluation and planning were not suitable for most learners. While a large number of learners were involved in the Pilot Phase the appropriateness of the methodologies used for engaging learners requires further examination. Because of this feedback a range of activities were developed for introducing learners to the notion of evaluation and planning and a variety of evaluation and review activities were devised . Learners attending the Feedback Sessions in Portlaoise and Galway were given opportunities to test these processes. The learners involved provided extremely useful feedback. This will lead to further fine tuning and to the inclusion of more detailed recommendations for the engagement of learners in quality assurance processes, in the next set of guidelines for ICE and CDP. Culture of Quality The ease with which staff teams and other stakeholders engage in quality assurance processes depends on the culture of quality in the centre. It is important to see the learner as the customer and to realise that centre staff and management are there to provide a service to the learner and learners have the right to evaluate the quality of the service provided. Some individuals are resistant to change. But it is important to appreciate that nothing stays the same. Centres have to deal with change; new legislation, changing learner needs, new staff and new operating systems. Like any organisation a YOUTHREACH or Senior Traveller Training Centre will cope much better if it recognises that change is inevitable and that managing change is important. The QFI is not only a framework for managing centres, it is also a framework for managing change and development. Good communication systems are very important. Staff teams need to hold staff meetings and plan centre activities on a regular basis. Clear reporting systems should be in place between centres and local management. The development of plans and the production of evaluation reports contribute to this communication system. Quality assurance is about improving relationships and building understanding among stakeholders and this should lead to a more satisfying professional experience for those involved. Quality Assurance systems encourage a team approach to decision making and problem solving. It operates best when the centre Co-Ordinator/ Director adapts a lead management approach and encourages the participation of all team members in the overall development of the centre. Key Recommendations Arising from the Pilot Phase Centres should engage in a two-day Internal Centre Evaluation Process on an annual basis Centres should engage in CDP approximately every 3-5years Prior to engaging in CDP, centres should have a current Mission Statement, Aims and Objectives agreed and documented The CDP guidelines require revision, particularly the Review process Changes are to be made to the Quality Standards and the ICE process based on FETACs latest developments in relation to Quality Assurance, particularly in relation to programme evaluation The process for engaging learners needs to be revised The process of engaging VEC management and Boards of Management needs revision There is a need to introduce the examination of evidence during the evaluation and review processes Additional facilitators need to be recruited and trained A more co-ordinated approach to policy development is required at national and local level The external evaluation element of the Quality Framework needs development Operational Guidelines need to be re-developed An IT based Record Keeping System needs to be developed that would support the information needs of the centre, VEC, DES and FETAC A training programme for Directors and Co-Ordinators should be developed and implemented A detailed report on the Pilot Phase will be distributed to all centres and VECs and other relevant stakeholders in the coming months. Any further recommendations in relation to the Quality Framework or the Pilot Phase can be sent to the Quality Framework Co-Ordinator at her new address (see below). Finally Shivaun O’Brien would like to thank all of the learners, staff, Directors, Co-Ordinators, representatives of Boards of Management, representatives of VEC management and individuals from the community who were involved in the Pilot Phase. The hard work and commitment involved in testing the ICE and CDP was very much appreciated. Great thought has also gone into the feedback received by the Quality Framework Co-Ordinator which again reflects the interest and enthusiasm that stakeholders have for “getting it right”. The recommendations made by all those involved will be taken on board and will lead to a number of changes to the quality standards and the guidelines for ICE and CDP. The findings of the report on the Pilot Phase will be considered over the coming months and this will shape the future direction of the initiative. Shivaun O’Brien Quality Framework Co-Ordinator Co. Louth VEC King St Drogheda Co. Louth 041-9839930  HYPERLINK "mailto:shivaunobrien@eircom.net" shivaunobrien@eircom.net 2 - o     ¶ × ņ EY¶ŹB u 1*2*_*`*a*y*z*|*ł÷÷õ÷÷÷÷÷÷ščšåš0JjU jU>*5 5CJ aJ 012¦§” ¢   , - } Ģ  9 X n o €    ¢ Ģ ÷ ų  żżżżżżżżżżżųųųųųųżżżóżīīīżó & F & F & F|*ż C | › œ  µ ¶ Ö × ń ņ BC²³CDEXYµ¶ÉŹ7823śśśųųųųųųųųųųųųųųųųųųųųųųųųų & F3,-B C t u Ī !~!Ć!~"“"#g# #ū#F$u$ų$Q%R%&€&Ė)Ģ)żżżżżżųųųųųųųųųųųųųųżżżżż & F Ģ)Ü)ū) ***$*%*1*{*|*ŲŲŲŲŲŲŲŲŲÖ&$$d %d &d 'd NĘ’ OĘ’ PĘ’ QĘ’ a$ ,1h°Š/ °ą=!°"°# $ %°°Ä°Ä ÄēDŠÉźyłŗĪŒ‚ŖK© shivaunobrien@eircom.netąÉźyłŗĪŒ‚ŖK© @mailto:shivaunobrien@eircom.net i8@ń’8 NormalCJ_HaJmH sH tH <A@ņ’”< Default Paragraph Font.U@¢.  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